Terms and Conditions
General Information:
ORDERING
Acknowledgements
All orders and cancellations will be acknowledged by us in writing via email to customerservice@3duniversal.net .
Bases
3D Universal offers a broad selection of lighted and non-lighted bases at various price points for all of our crystal products. See our Crystal Bases Price List for a complete product listing, or visit the Bases section at www.3duniversal.net or contact Customer Service for more information.
Cancellations
Cancelled orders are subject to all costs incurred up to the time of acknowledgement of cancellation. All cancellations must be made in writing via email to customerservice@3duniversal.net and are not effective until acknowledged in writing by us via email.
Copy Changes and Corrections
Copy changes may incur a charge. Any personalization details, including names, titles, dates, etc. must be provided in Microsoft Word, Microsoft Excel, Illustrator or compatible text document file. Prior to production, corrections made may be subject to additional charges. If corrections are requested after production of the affected pieces, full original order production charges apply.
Design Charges
Custom design fees for 2D/3D image creation are charged on a per project basis, factoring in the complexity of design work required. Contact Customer Service to obtain a quotation.
Foreign Orders
All orders shipped to countries other than Canada and the United States may be subject to additional fees, including duties and taxes. Any fees, anticipated or unanticipated, levied after shipment are solely the responsibility of the customer.
Pricing
Our pricing reflects typical engraving times for most designs. Complex designs may be subject to additional costs due to increased laser time. - Personalization and other customization charges are itemized on quotations. - Orders are subject to packaging and handling fee quoted on a per carton basis.
Inventory Availability
While every effort is made to maintain all items in inventory, we cannot be held responsible if any item is unavailable. The shapes and specifications listed reflect our crystal inventory. All sizes, capacities, dimensions, etching sizes and weights shown and quoted are approximate.
Reduced Order Size
Order quantities may be reduced at any time before production of the order. All changes in order quantities must be made in writing and acknowledged by us before the change is made effective. If order size is reduced after production has commenced, any quantities produced beyond those desired are at the cost of the customer. Pricing will be adjusted to reflect the new final order quantity.
Rush Orders
We will make every effort to produce your order in the desired time frame without a rush charge. However, rush order charges may apply in situations where we are asked to meet extremely tight deadlines, and where previous customer commitments, or inventory status necessitate such charges. You will be informed of any rush charges on your project prior to our taking action to produce and ship the item(s).
Verbal and Telephone Orders
We do not accept verbal or telephone orders. All orders will be created on our website at www.3duniversal.net
Payment
Payment Terms
We accept all major credit card and PayPal. All orders must be paid in full prior to production. Your credit card will be charged at the time of your order.
Production
3D Subsurface Laser Engraving: We work with almost any 3D file format. Contact us for specifics. 2D Subsurface Laser Engraving: Photos and other bitmap art may be subsurface engraved. Formats accepted for this purpose include BMP, JPEG, or TIFF at a minimum resolution of 300 DPI or better. If your artwork will not result in an acceptable product, we will contact you to discuss alternatives.
Packaging
Standard packaging for crystal products are individual gift boxes with blue satin lining inside.. All products come individually white sleeved.
Production Time
Normal production time is two to three business days from final approval of artwork. Specific shipping date(s) will be quoted at the time of order and may vary depending on quantities and inventory status.
Trademarks and Submitted Artwork
All trademarks or logos shown in our catalog/website are for illustration purposes only. Artwork submitted to us is assumed to be in compliance with all applicable laws governing trademarks and copyrights. Responsibility for such compliance rests with the customer. Logos, pictures and trademarks displayed in this catalog/website have been reproduced only as examples of work. They are not presented for resale nor are they to be construed as product or brand name endorsements.
SHIPPING
Shipping
Prices listed herein do not include shipping to Distributor or Client. Delivery is by ground transportation unless otherwise specified in writing by the customer. Ship date refers to the date the item is available for shipping from 3D Universal. If air freight is required to meet a specific delivery date, please advice in writing with order placement. We assume no responsibility or liability for carrier delays..
Parcel Shipments
To ensure safe delivery by parcel carriers (UPS, USPS and etc.), additional packaging may be requested. Freight is charged on all orders where 3D Universal carrier account is used.
Carrier Type
We ship all courier orders via UPS, USPS Ground service. Other UPS and USPS services are available upon customer request. Please contact Customer Service for service availability and specifics. Other carrier services can be arranged upon customer request. Any pickup charges will be charged to the customer, and the customer bears all responsibility for loss, damage and/or the requested carrier's failure to meet their service commitments.
Shipment Tracking
Once your order has been shipped, you will receive an email from us with the carrier's shipment tracking numbers. Shipment progress may be checked using the carrier's online system.
Product Quality and Guarantee
Defects in material and workmanship will be corrected without charge. Bases are warranted for 5 years.
Damages & Breakage
Each item will be carefully packed prior to shipment. In the event your order is received broken you must contact our customer service department within 48 hours of receipt with pictures of the broken item, there are no exceptions. A packing material including original box, peanuts, and bubble material must be saved in the event a claim has to be filed with the delivering carrier whom also has the right to inspect the package and it's contents at the receivers address. We may ask that you send us the broken item for inspection and will credit you for the shipping charges; however you will need a Return Authorization (RA) number to do that. If we find your item is broken we will replace it with an exact duplicate at no charge including shipping, but you will receive the same exact crystal you received, changes cannot be made.
Returns
Engraved product is not returnable or refunded, except as described in Product Quality and Guarantee. Contact must be made within 48 hours of receipt, there are no exceptions. Please contact Customerservice@3duniversal.net in order to receive a Return Authorization Number, this unique number must be clearly visible on your return shipping label. Merchandise returned without receiving a RA number will be refused and/or sent back to the sender. If an item is returned all packaging including packing & instructions must be included along with a copy of your confirmation/receipt. The cost to ship a return back to 3DUniversal.net is your responsibility. Merchandise returned is subject to a 20% restocking charge.
Website Use
The following terms govern the use of our website. If you do not agree to these terms please don't use our website.
The content on this website is for general informative use only and is subject to change at any time without notice. Images and information supplied are the property of 3D Universal and must not be reproduced or distributed without our expressed permission.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us.
All trademarks reproduced on this website (other than 3D Universal) are not the property of 3D Universal. Logos and trademarks are used with permission and do not imply endorsement from a company unless otherwise stated. Reproduction of these assets is restricted without permission from both 3D Universal and the respective company.
Improper use of this website may raise claims for damages and/or criminal offence. Unauthorized access to Log In areas is strictly prohibited.
f this website links to another website not owned and operated by 3D Universal then we do not have any responsibility over the content or liability regarding said website. These links are provided for your convenience.
If you have any questions or concerns please call
1-855-825-2823
